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Help Center : Back Orders

Information on Back Orders

At the Bike Shop Hub Shop we do the best to keep all of our inventory in stock. However, we do experience some shortages on products due to high demand or supply issues. Most items that are out-of-stock at any given time are en-route to us and will be available shortly. For items that will be arriving shortly, we mark their availability as "shipping in 1-2 weeks".

 

For items that will be taking somewhat longer to arrive, we do our best to put in an expected date in which we will be able to ship the item out. Our estimated ship dates are generally accurate, however the back-ordered status of the item may be due to a variety of supply issues that may cause further delays and we cannot guarantee these shipping dates.

 

We welcome orders for back-ordered items. For orders with some of the items on backorder, we hold the entire order to ship until all items have arrived. For larger orders with only small parts or items on backorder, we will generally go ahead and ship everything that we have in stock right away and ship additional items as soon as they come in. There are never any additional shipping charges for back-ordered items. If you do have a partially back-ordered order where you need the non-back-ordered items right away, please let us know.

 

Please Note:

 

1. All backorders will be shipped using the shipping method of our choosing, generally FedEx Ground or USPS. If you place an order with some form of expedited shipping, the available items will ship with the selected shipping and the backordered items will ship with the method of our choosing. If you would like the backordered items to ship with expedited shipping, additional shipping charges are required.

 

2. For U.S. orders outside of the lower 48 and international orders with items on back, your order will not ship until all items are in stock.

 

3. Due to the complexity of keeping up with the inventory levels of a large variety of products, on occasion an item that shows as being available will actually be unavailable. If this occurs, we will contact you right away to let you know and resolve the situation as quickly as possible.