Revelate bags are made from high quality materials and will stand up to the use for which they are designed. In standing by this guarantee, Revelate Designs provides a warranty to the original owner on all products purchased through authorized sources against defects in materials and workmanship. If any issue arises regarding materials or workmanship please contact us via email for evaluation and return instructions. If an item is found to be under warranty we will repair or replace at our discretion, free of charge. We require a dated proof of purchase.
What our warranty doesn’t cover: damages involving zipper wear, general wear and tear, improper use & improper mounting (seat bag damage due to tire hits or tire-rub holes, handlebar damage), alterations made by owner, damages due to accident or caused by uses other than intended.
Bikepacking gear is intended for off road use and ultimate adventures. Constant use or heavy intermittent use will cause your bags to develop character. If your bag needs extra love, we will do our best to repair it at a reasonable cost (labor & materials) and put it back in service.
All items sent for repair assessment must be clean. Bags should be hand wash and hang dried (washer/dryer agitation can cause additional damage). Soiled bags will not be assessed and will be returned for cleaning.